Ocean Tigers Freedivers
Cancellation & Refund Policy
Deposits reserve instructors, pool time, boats and the agreed training schedule. Please read these rules before paying.
Last updated: July 28, 2026
Cancellation by the participant
Deposits are non-refundable when a participant cancels. Amounts paid above the deposit will be reviewed according to the services and third-party costs already committed, without limiting mandatory consumer rights.
Changing your dates
Instead of losing the deposit, you may transfer it to a future course date. Ocean Tigers has helped students postpone more than once and will make reasonable efforts to find suitable replacement dates, subject to availability and any unavoidable price difference.
Weather and sea conditions
If weather or sea conditions make the ocean session unsafe, Ocean Tigers will first try to reschedule or reorganize the course. If the required ocean session cannot reasonably take place, the applicable deposit or unused service amount will be refunded.
Cancellation by Ocean Tigers
If Ocean Tigers must cancel for circumstances on its side and cannot offer an acceptable alternative, payments for the cancelled service will be refunded. This situation is rare.
Late arrival or missed sessions
Contact us as soon as possible. Missed sessions and late cancellations may be treated as used when an instructor, pool, boat or other resource has already been reserved. Any replacement session and cost will be discussed before it is arranged.
How refunds are handled
Approved refunds are returned using an available agreed method. Processing times and any non-recoverable payment-provider fees will be explained when the refund is confirmed.
How to request a change
Write to ben@oceantigers.com or contact Ocean Tigers by WhatsApp with the participant name, course and booked dates. We will confirm the available solution in writing.